Service Associate
Flexible part-time role with competitive pay, retail experience preferred. Enjoy working with customers, learning about wine, and gaining valuable perks and benefits. Apply now to start your journey!
What to Expect as a Service Associate
The Service Associate position offers an hourly wage ranging from $14.58 to $20.41, depending on experience. This is a part-time, in-store role with flexible scheduling, including evenings and weekends.
If you enjoy customer service and have a passion for learning about wine and spirits, this job could be a great starting point to develop your retail skills and advance in the industry.
Applicants should be at least 21 years of age. Prior retail and point-of-sale experience is a plus, and you’ll get on-the-job training in wine, spirits, and beer.
Total Wine & More recognizes the effort of each employee, offering access to a Total Rewards program with paid time off, store discounts, health care plans, 401k, and even tuition assistance.
The company emphasizes compliance with laws relating to alcohol sales and prioritizes a safe, welcoming environment for both staff and customers.
Your Day-to-Day: Responsibilities at a Glance
Every shift, Service Associates greet customers, build relationships, and offer product recommendations to meet individual needs.
Driving sales and encouraging repeat business are core parts of your role, so communication and customer engagement are crucial.
Beyond sales, you’ll help keep the store safe and clean, maintain knowledge of promotions and advertisements, and support merchandising and front-end tasks as needed.
Participation in regular training programs will help you expand your product knowledge and serve customers better.
You may also be asked to assist with cross-functional duties, ensuring you gain comprehensive experience in all areas of store operations.
Advantages of Working Here
The pay is competitive, and the part-time format makes it ideal if you need to balance work with other commitments. Schedules can be flexible based on business needs.
The benefits package stands out, offering more than just the basics. Employees enjoy store discounts, paid time off, and access to comprehensive health plans, including vision and dental.
Additional Upsides
The company strongly invests in staff training, providing wine, beer, and spirits courses. This not only builds valuable knowledge but also makes work more rewarding.
For those aiming for a career in retail or hospitality, the role provides a strong foundation and can open doors to future advancement opportunities within the company.
Potential Downsides
Working on your feet for long shifts and occasionally lifting up to 50 lbs can be physically demanding, and exposure to outdoor conditions may be required.
Evening and weekend shifts are common, which might not suit those seeking fixed hours or strictly daytime roles.
Other Considerations
This job requires strict adherence to all applicable alcohol sales laws. Professionalism and a focus on compliance are non-negotiable in this setting.
While a high school diploma is preferred, the focus is on relevant work experience and interpersonal skills for entry into this position.
Verdict
In summary, the Service Associate role at Total Wine & More is well-suited for those new to retail or beverage industries who value flexibility and benefits.
The company offers an engaging environment, valuable training, and great perks. If you have a service mindset and enjoy helping others, this job is a smart move for you.
