Senior Customer Service Rep
Help others, earn up to $67,100 plus bonus, enjoy hybrid work, strong benefits, and real growth opportunities. No prior Canadian experience required. Apply if you love teamwork and customer care.
If you have a passion for helping people, the Senior Customer Service Representative role may be the one for you. This full-time position offers a competitive salary between $54,900 and $67,100. You’ll benefit from an annual bonus target of 5%—with potential to earn double the target—and performance-led rewards.
The job is hybrid: split between office and home. Flexible work arrangements and the possibility to purchase up to five extra days off annually make work-life balance easier. In addition, employees enjoy extensive physical and mental health benefits, telemedicine, a wellness account, a pension plan, and employee share options.
What You’ll Do in This Role
Daily work involves managing both inbound and outbound calls concerning accident benefit claims. You’ll explain processes clearly to claimants and document key information to successfully initiate claims.
Senior Customer Service Representatives are responsible for identifying potential exposures, preparing recommendations for adjusters, and assigning claims appropriately. You’ll also connect claimants with preferred clinics as needed.
Maintaining professionalism, empathy, and clarity on every call is crucial. The team operates within weekday office hours and follows a structured hybrid model, supporting a blend of independent and collaborative work.
Requirements: The role requires a minimum of one year of customer service experience, strong communication, negotiation, and critical thinking skills. Previous Canadian work experience is not essential, but you must be eligible to work in Canada.
Being computer literate, detail-oriented, and capable of multitasking will help you thrive here. Self-development and pursuing a Chartered Insurance Professional (CIP) designation are encouraged.
Pros — What Makes This Role Attractive?
The compensation package is a major draw, combining salary, bonus, flexible work options, and a solid pension plan. Paid extra days off support your work-life integration.
Employees enjoy comprehensive health and wellness benefits, and the company fosters career growth. Teamwork is emphasized, and everyone is encouraged to succeed together.
Cons — Aspects to Consider
The job can be fast-paced, especially when handling calls involving distressed claimants or complex issues. It requires resilience and strong multitasking abilities.
Structured weekday hours limit flexibility for those seeking evening or weekend shifts. High attention to detail and a commitment to ongoing learning are essential for success.
Verdict — Is This Job Right for You?
For those with customer service experience and a talent for communication, this represents an outstanding career opportunity. The financial and personal development benefits are notable.
If you’re driven to help others, enjoy working in a supportive team, and seek strong long-term benefits, apply for this Senior Customer Service Representative role with confidence.
